To ensure pro-people and efficient local governance in Cantts and to facilitate cantt residents, ML&C Deptt reformed existing facilitation centers established in Cantonment Boards into State of the Art CBCARE (Cantonment Board Citizen Assistance and Rapid Execution) Centers. The concept behind establishment of CBCARE Centers is to provide not only the facilitation for submission of applications but also to ensure rapid execution / processing of the applications. To ensure it, ML&C Dept developed CBCARE Software System and Mobile Application. All applications and complaints submitted through the system are timebound. CBCARE Software System comprises Application Management System (AMS), Complaint Management System(CMS) and Mail Management System(MMS). Applications / Complaints submitted in CBCARE Centers through the system can be monitored and tracked by the respective management. Applicants are also informed about the progress on the submitted application through mobile SMS.
CBCARE Drive-through is a convenient facility located outside the office, allowing Cantt residents to collect their issued documents at their convenience.